We are dedicated to providing every homeowner with an enjoyable building experience, and our commitment to customer satisfaction extends years after moving into your new home. Granite Ridge Builders is also committed to providing you with the knowledge for maintaining your home for years to come. View our resources, videos, and frequently asked questions below with helpful homeowner information.
Login to track the progress of your new home–read daily logs for updates, send us a message, check the calendar, upload pictures, and more.
LoginContact Customer Care
During normal office hours:
Contact our Homeowner Service Specialists
Call the office at 260.490.1417
Email: [email protected]
Message us on Buildertrend®
In the event of an evening or weekend emergency:
Fire: Call 911
Whole House Power Outage: Contact your local utilities provider
Gas Leak: Call 911 and contact your local utilities provider
Water Leak: Turn off water at main shut off and contact your plumber
No Water: Contact your local water department
No Heat/AC: Contact 24-hour emergency service number located on your furnace
Warranty Claims
Warranty Claims can be made in writing by email, on Buildertrend® as indicated in your Granite Ridge Builders' Warranty Guide, or by mailing to:
Granite Ridge Builders
1020 Woodland Plaza Run
Fort Wayne, IN 46825
Warranty Email: [email protected].
For your convenience, the contractors listed on your Warranty Information Sheet provided at closing can be contacted directly for warranty inquiries. This will speed up the warranty process.
RWC Residential Warranty Company, LLC® (10 Year New Home Warranty)
After 60 days from your closing, you may obtain your Warranty Confirmation at confirm.rwcwarranty.com. You cannot make a warranty claim without the Warranty Confirmation. RWC Email: [email protected]
The best compliment you can give us is to tell others about your home-building experience. You’ve built a home you love—now it’s time to share that experience! We invite you to refer a friend or family member to Granite Ridge Builders. When they build with us, you’ll receive a $500 thank-you reward! There’s no limit to how many friends you can refer, so share away! It’s our way of saying thank you for spreading the word.
RESOURCES & DOWNLOADS
Learn more about the importance of air quality and controlling moisture and humidity levels inside your new Granite Ridge Builders home. Following the recommended humidity level in your home is important to your comfort and well-being as well as that of your home.
DOWNLOADEvery year, at least 430 people die in the U.S. from accidental carbon monoxide (CO) poisoning. There are steps you can take to help protect yourself and your family from CO poisoning. Granite Ridge Builders includes a combination smoke/carbon monoxide alarm on each level of the home to help prevent carbon monoxide poisoning in the household.
DOWNLOADThe Home Energy Rating System (HERS) Index is the industry standard by which a home’s energy efficiency is measured. It is also the nationally recognized system for inspecting and calculating a home’s energy performance. When building a new home with Granite Ridge Builders, you will have peace of mind knowing that your home was inspected by a nationally certified professional energy specialist. Granite Ridge Builders shows continuous improvement in our average HERS Index scores over the years.
DOWNLOADGranite Ridge Builders includes a balanced healthy home fresh air intake system in all of our new homes - making your home environment healthier and more comfortable for you and your family. Learn more about the very important added benefit in controlling fresh air in your new home.
DOWNLOADProper lighting can have a significant impact on how you feel in a space, and each space may call for a variety of different lighting requirements. A good lighting setup combines different kinds of lighting to create a welcoming space where you can easily work or relax. Our lighting experts will help you determine how to layer the three basic types of lighting to accomplish this in your home new.
DOWNLOADProfessional energy auditors use blower door tests to help determine air tightness in a home. Learn more about how the blower door test works, how building materials create a home "envelope", and reasons why we establish proper tightness in our new construction homes.
DOWNLOADHOMEOWNER MAINTENANCE VIDEOS
WATER HEATERS
Flush out sediment from your water heater and replace old or broken anode rods. Follow a few easy and inexpensive tips to increase your water heater's efficiency and life expectancy.
FURNACES
Schedule seasonal maintenance on your furnace to help keep it running efficiently and safely all season long!
Garbage Disposals
Check out these easy steps to keep your garbage disposal free of clogs and smelling clean and fresh.
As you approach the one year anniversary of your new home, you can schedule your courtesy one-year walk through appointment by calling our Customer Care Specialist. Make a list in advance of what you notice along with any questions you have regarding the warranty process.
Weather will play a big part in when we are able to start spring escrow work including concrete flatwork, grading, and yard installation work. We monitor the weather and check the frost in the ground in order to start the work as soon as possible. Please be patient during this period–we will make sure the work is completed properly.
The homebuyer orientation is scheduled with your Project Manager before closing and has two purposes. The first is to demonstrate the new features of your home and discuss homeowner maintenance items. The second is to confirm that we have delivered a home that meets our high standards and quality.
We strive to provide the best communication and customer service throughout the construction process. Your Project Manager is available to answer your questions in a timely manner, no matter what the issue. You can send a message on Buildertrend or give them a call.
After we have completed construction on your new home and have received the certificate of occupancy, we will schedule your closing appointment. Once you receive the final keys at your closing appointment, you can begin moving in.
Our Project Managers strive to ensure that you stay engaged throughout the entire process and will be in contact with you throughout the building process. Our simple online system, Buildertrend, also allows homebuyers to track the progress of their new home and easily communicate with our team. Some of the features on Buildertrend include daily logs, messages, and calendar updates, sharing photos, and saving important documents.
Please contact us by phone at 260.490.1417 (Fort Wayne Office) or 574.538.3938 (North Office), or via email at [email protected].
Granite Ridge Builders has partnered with the Residential Warranty Company, LLC (RWC) to provide our homeowners with a 10-year new home warranty which includes coverage on major structural components. You will receive a copy of the RWC handbook at closing that outlines the warranty information for your new home. You can also request more information on our warranties by contacting our Customer Care Specialist.
Purchasing a new home is an exciting experience. The first step in purchasing your new home is becoming pre-qualified for a home loan to determine your budget. Next we will discuss your goals and wishes for your new home to determine the perfect floor plan and location. After finalizing your design selections and budget, the purchase agreement will be signed and construction will get started. Upon completion of your new home we will schedule a homeowner orientation and closing appointment. You will receive the keys and you may begin moving in–congratulations!
Within a few weeks of closing, you will receive an e-mailed questionnaire from Eliant, our customer satisfaction partner. The feedback from our homeowners is the primary driver behind the improvement of our products and the performance of our team who have helped you along the way. We would very much appreciate it if you took some time from settling into your new home to evaluate your experience. As you begin to make your house a home, please let us know what we can do to make your experience even better!